FAQ

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  • Do you support OEM / ODM customization?

    Yes. We provide customization services for logo, appearance, structural parameters, packaging, and more.

  • Can you provide certification documents such as CE, ISO, RoHS?

    Yes. Certificates are provided with the shipment or separately upon request.

  • How is product quality tested before shipment?

    Each unit undergoes the following tests: Dielectric Strength Test, Mechanical Endurance Test, Temperature Rise Test, Load/Function Test, and Final Quality Control (FQC).

  • What should I do if a fault occurs after installation?

    Please contact us immediately and provide videos or photos. Our engineers will provide a professional diagnosis and solution.

  • Do you accept small trial orders?

    Yes. We accept small-quantity orders for market verification and sample testing.

  • Can you assist in selecting the appropriate circuit breaker model?

    Yes. We provide complete technical selection support, including matching parameters such as rated current, breaking capacity, and application scenarios.

  • Do you provide installation and usage guidance?

    Yes. We offer the following support:

    • User and installation manuals.

    • Video guidance for mechanical installation and commissioning.

    • Instructions for accessory replacement and installation.

    • Technical support for distribution cabinet installation (including remote troubleshooting and guidance).